Our Team


One Stop Operator, Philadelphia Works

Expertise: Workforce Development
Team Member Since: 2020

What attracted you to research and workforce development?

I have spent the entirety of my career in the public workforce system, and my love for it is indescribable. After many years of working directly with job seekers and disconnected young adults, I was ready to jump to something more strategic. As a One-Stop Operator I am still highly connected to the local workforce system but am working from more of a birds-eye-view. I am now focused on things such as improving system-wide processes and coordinating service delivery among partner agencies, which I am truly enjoying.

What TPMA value means the most to you and why?

Entrepreneurship! TPMA defines this as being innovative and taking thoughtful risks. This is so important to me because in workforce development, it is crucial to think outside of the box. I am very much a big picture person and a ‘yes’ person. I would rather try something new, fail and learn from my mistake instead of wonder forever if my crazy idea would have worked out. 

What inspires you?

I am constantly inspired by high energy people that love the work they do. When I speak with someone who is genuinely excited to talk about their organization, or quick to share a meaningful success story, I am instantly hooked. There are so many things to celebrate within workforce development, and I think that’s why I love it so much.

What is the most impactful project you have been a part of?

While working for the PA CareerLink of Berks County’s Young Adult Program in 2017, I helped with a project that surveyed Disconnected Young Adults to better connect them with local resources. This project brought together several key agencies in the county, and we all were able to learn how to better serve this group. Ironically, TPMA was brought on to help us facilitate this project. I was so impressed with the firm’s work, that three years later I decided to join them!

Contact Mackenzie